Comptes gelés en même temps sur Fairway et Castle [Résolu]

bonjour
pourriez vous m’aider ? j’ai environ 1970 euros bloqués répartis sur mes comptes fairwaycasino et castlecasino comptes gelés en invoquant l’interdiction de jouer "simultanément sur plusieurs casinos utilisant VIG :

au début j’ai beaucoup perdu puis j’ai commencé à gagner et retirer mes gains sur les 2 casinos et tout se déroulait bien juqu’à la demande des 2 derniers retraits où j’ai reçu les emails suivants :

CASTLE :

Hello Cedric,

I hope you are doing well.

I’d like to inform you that your account has been frozen and currently under review as for playing simultaneously in two sites powered by Visionary iGaming. As stated in casino’s Terms and Conditions, ” 7.4. Visionary iGaming, the live dealer software provider powering Castle Casino, forbids simultaneous play on the same table using multiple player accounts from either Castle Casino, or any other site powered by Visionary iGaming. If a player is found to be playing on a game simultaneously using more than one account, from one or more websites, their account is subject to permanent closure and any balance may be at risk of forfeiture or withholding as per our Terms and Conditions”.

We will review your account in detail and will get back to you with a resolution, the account will remain closed during this revision.

If you have any questions please feel free to let us know.

Thanks and best regards,
Maria Shaw

FAIRWAY:

Cedric,

My name is Ryan McDougle and I’m the Fraud Manager at Fairway Casino.

We would like to inform you that after reviewing your account in detail we have confirmed violation of our Terms & Conditions. As it is clearly stated in our Terms & Conditions to which you agreed when creating your account, “7.4. Visionary iGaming, the live dealer software provider powering Fairway Casino, forbids simultaneous play on the same table using multiple player accounts from either Fairway Casino, or any other site powered by Visionary iGaming. If a player is found to be playing on a game simultaneously using more than one account, from one or more websites, their account is subject to permanent closure and any balance may be at risk of forfeiture or withholding as per our Terms and Conditions”.

You have been found to be playing simultaneously in Fairway and Castle Casino, both sharing the same Live Casino platform powered by Visionary iGaming. As mentioned above, this is against our Terms & Conditions and we have been forced to close your account until our security team completes reviewing your account.

Once this investigation is over we will get back to you with a resolution on your case.

Best regards,

Ryan McDougle - Fraud Manager

Hors avec l’historique de mes jeux et l’heure de mes gains il est facile de constaté que je ne jouais “simultanément” sur les 2 casinos

voici la définition du termes simultaneous

simultaneous

adjective
adjective: simultaneous
1.
occurring, operating, or done at the same time.

J’ai la somme de 1420 euros sur Castle et 550 euros sur Fairway

Merci d’avance de votre aide et vos réponses

Bonjour juste pour vous informer que après vérification auprès du service technique tout est rentré dans l’ordre et les comptes ont été débloqués avec le paiement de mes retraits

Bonjour Cedpubgame! Voilà une bonne nouvelle, nous allions justement les relancer…
Il me semble que c’est la première fois que tu interviens sur notre Forum, sois donc le bienvenu.
J’espère que tu nous visiteras de temps à autre aussi bien pour partager ton expérience de joueur comme pour être à la une en matière de casinos online :slight_smile:
A bientôt et bonne chance :clubs: