Je pense tout de même que le gagnant de cette catégorie serait Celtic Casino. Vous ne savez jamais ce que signifient leurs conditions, vous ne saurez jamais combien un retrait prend du temps, dans mon cas “Gains annulés pour fraude de mise” MWAAAAAAAHAHAHAHA. En fait, il fallait gagner sans miser, c’est pas bien de miser mon enfant!!!
Je précise que j’étais conscient que les bonus des casinos ne sont pas avantageux et pour Celtic Casino je n’ai jamais pris de bonus (l’histoire date de 2 ans et demi). Je dépose 40 et je perd. Je dépose 100 et je gagne 1500. Et là, oups, 10 jours plus tard, après examen minutieux de l’histoire de mes mains (histoire qu’ils sont sérieux lol), ils découvrent qu’à certains moments mes mises ont été doublées après une perte. Et celà, n’est pas interdit par leurs termes et conditions, mais puisque les joueurs “utilisant un mode de mise systématique” selon leurs conditions, se verront annuler leurs gains, donc mon argent est “annulé”. Du coup, personne ne sait ce que ça veut dire. Donc ce casino est très doué pour transformer votre argent en argent virtuel, et ensuite “annuler” cet argent. Comprenez ce que ça veut dire annuler de l’argent. On rentre dans le domaine de débiles mentaux. Ils auraient mieux fait de fermer leurs gueules que de donner des réponses pareilles. Et d’ailleurs depuis j’ai pris conscience que le monde des casinos en ligne est pleins d’arnaque et je ne me suis jamais fait arnaqué depuis.
Un administrateur de site de renom de casinos en ligne leur a envoyé un mail comme quoi c’est “du jamais vu”, sans jamais avoir de réponsen (gamblinggrubmbles.com). Vous imaginez que 900 casinos sont sur son site et il dit n’avoir jamais vu un comme Celtic Casino lol pas de chance pour moi. Et voici son mail:
Hi,
I am writing to you in connection with a complaint we have received
from one of your players, of France, whose user name with
you is Royce, and who is registered with you with the e-mail address of
********.
I don’t know if you are familiar with Gambling Grumbles
(www.gamblinggrumbles.com) but we are part of The Gambling Portals
Group and serve as mediators between on line casinos and their
customers who have a complaint, have tried to work it out with the
casino themselves, and have been unsuccessful.
We make no judgments upon first receiving the complaint as experience
has taught us that sometimes the casino is at fault, sometimes the
customer is, and very often it is simply a case of bad communication
between the two. Instead, we contact the casino directly and try to
get the matter settled to the mutual satisfaction of both the casino
and the customer.
We make no charge for our work, either to the casino or the customer,
but we do write and publish an article outlining the complaint, the
casino’s reply, and the final results and it is linked to on all of The
Gambling Portals Group’s 900 web sites. Obviously, everyone is
happiest when those results are satisfactory to both sides.
It would be best, both with the complaint I am currently dealing with
and for future ones (if any), if you could have the same person deal
with any matters sent in by Gambling Grumbles. It would allow us to
establish a good working relationship and to expedite these issues.
In this particular case, assuming that Mr. has given me all the
pertinent information (and please let me know if that is not the
case), he was told that he will not be paid 1360 Euros he is owed
because he used the Martingale system of betting. Instead, his last
two deposits, totalling 140 Euros, were returned to him.
Quite frankly, I was very surprised to hear this (and a bit suspicious
that there might be other reasons which he did not mention) for three
reasons:
-
I have never heard of a casino refusing to pay out simply because
a player is using a betting system, except when it involves bonus
money, which Mr. tells me was not the case here. Every player,
both on line and in physical casinos, uses some kind of betting system
– my own being to increase my bet with every winning hand at
blackjack and returning to the minimum bet if I lose. No casino has
ever objected to that, no matter how much I may have won at a
particular session.
-
The Martingale system involves doubling your bet each time that
you lose at a table game, making only the closest bet possible to an
even-money one. Mr. says the bets that you objected to were
those on baccarat where “I bet one euro then 2.5 then 5 then 12 then
25 then 85 then 200”. This would not be the Martingale system.
-
Casinos love the Martingale system. It is one used only by the
most foolish of players as it offers them only the chance to win on
their smallest bets but they can lose a fortune before they either run
out of money or reach the casino’s allowed maximum bet.
I have, for example, lost 10 or more straight hands at blackjack many
times. Let’s say that I start with a $2 bet and use the Martingale
system. In order for me to win money, I have to win that very first
bet – putting me ahead $2. Even if I win 10 straight hands, I will
only have won $20. But what happens if I lose those 10 hands?
My first loss is $2, my second loss is $4, my third is $8, my fourth
is $16, my fifth is $32, my sixth is $64, my eighth is $128, my nineth
is $256, and my tenth is $512. In total, I will have lost $1022 –
all in the hope of having won $2. If I try continuing to double, I
will soon have hit the maximum permitted bet (assuming I still have
any money left to bet with).
As I said, casinos love players who use the Martingale system – hence
my doubt that Celtic Casino would object to a player employing it.
I would appreciate you looking into this and, if there are, indeed,
valid reasons for refusing to pay Mr. his winnings, letting me
know what they are. On the other hand, if the only reason is that he
used a betting system (be it Martingale or not) when not playing with
a bonus, reversing this decision and paying him his full winnings,
allowing me, when I post the report, to show Celtic Casino is a very
positive light.
I look forward to your early response.
Best,
Steve Russo
Manager, Gambling Grumbles
